Customer Service Representative - Muaro Jambi Branch

Join BFI Finance Indonesia as a Customer Service Representative at our Muaro Jambi branch and become a key player in delivering exceptional financial services to our valued clients. This role offers a dynamic work environment where your administrative skills, attention to detail, and excellent communication abilities will be put to the test daily. As part of our growing team, you'll have the opportunity to grow and develop your career while contributing to the success of one of Indonesia's leading financial institutions.

In this role, you'll be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their overall satisfaction. You'll work closely with our loan officers, credit analysts, and other departments to provide comprehensive support. Our Muaro Jambi branch is a vibrant hub of activity, and you'll be at the heart of it all, making a real difference in the lives of our clients.

If you're a passionate and dedicated professional looking to make a mark in the financial services industry, we invite you to apply for this exciting opportunity. Join us in Muaro Jambi and be part of a team that values your growth and success.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by handling client inquiries, complaints, and feedback.
• Assist in the processing of loan applications, ensuring all documentation is complete and accurate.
• Coordinate with loan officers and credit analysts to resolve client issues and provide timely solutions.
• Maintain accurate and up-to-date records of client interactions and transactions using our in-house CRM system.
• Stay informed about our products and services, and be able to explain them clearly to clients.
• Collaborate with other departments to ensure seamless service delivery to clients.
• Participate in training programs to enhance your skills and knowledge.
• Contribute to team meetings and brainstorming sessions to improve processes and services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Economics, or a related field.
• Minimum of 2 years of experience in customer service or a related field, preferably in the financial services industry.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Excellent organizational and time management skills.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM systems and financial software is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving skills and a customer-centric approach.

🛠️ Keahlian

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