Customer Experience Coordinator (Full Training Provided) - Bali, Indonesia

Are you a people-person with a passion for creating unforgettable customer experiences? Metricnova Marketing is seeking a dynamic Customer Experience Coordinator to join our team in Bali, Indonesia. This is a unique opportunity to kickstart your career with full training provided, and to be part of a company that values innovation, creativity, and exceptional customer service.

As a Customer Experience Coordinator, you will be the voice of our customers, ensuring their needs are met and their expectations exceeded. You will work closely with our team to develop and implement strategies that enhance the customer journey, from initial contact to post-purchase support. This role is perfect for someone who is eager to learn and grow in a vibrant and fast-paced environment.

Based in beautiful Bali, you will have the chance to work in a stunning office located in one of the following areas: Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This role offers a competitive salary of USD 3800 - 5000 per month, along with a range of benefits including health insurance, professional development opportunities, and a vibrant work culture.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer experience strategies to enhance satisfaction and loyalty.
• Coordinate with cross-functional teams to ensure seamless customer interactions.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Create and manage customer experience metrics and KPIs.
• Train and mentor team members on best practices for customer service.
• Collaborate with marketing teams to align customer experience initiatives with business goals.
• Stay updated on industry trends and best practices in customer experience.
• Provide exceptional customer support through various channels, including phone, email, and social media.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Proficient in using customer relationship management (CRM) tools such as Salesforce or HubSpot.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Fluency in English, both written and spoken.
• Previous experience in the hospitality or tourism industry is a plus.

🛠️ Keahlian

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