IT Technical Support Specialist - Network, VoIP & Infrastructure

Join Petrosync as an IT Technical Support Specialist and play a pivotal role in maintaining and optimizing our cutting-edge technology infrastructure. This is an exciting opportunity for a problem-solver with a passion for Network, VoIP, Server, Automation, and Security. In this role, you will be part of a dynamic team in Jakarta Barat, working closely with our engineers and IT staff to ensure seamless operations and high performance of our systems.

Petrosync is a leading company in the energy sector, known for its innovative solutions and commitment to excellence. We are seeking a proactive and detail-oriented individual who can troubleshoot and resolve technical issues efficiently. Your daily tasks will include monitoring network performance, managing VoIP systems, and ensuring the security and reliability of our infrastructure. This role offers a unique chance to grow and develop your skills in a fast-paced, high-tech environment.

📋 Tanggung Jawab Pekerjaan

• Monitor and maintain network infrastructure, including routers, switches, and firewalls.
• Manage and troubleshoot VoIP systems, ensuring high quality of service.
• Provide technical support to end-users, resolving hardware and software issues.
• Conduct regular system audits and implement security measures to protect against cyber threats.
• Collaborate with the IT team to develop and implement automation scripts for routine tasks.
• Document all technical processes and maintain an up-to-date knowledge base.
• Participate in on-call duties to ensure 24/7 support for critical systems.
• Stay updated with the latest technological advancements and industry best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT technical support, with a focus on network and VoIP systems.
• Certifications such as CCNA, CCNP, or CompTIA Network+ are a plus.
• Proven experience with network monitoring tools like PRTG, SolarWinds, or Nagios.
• Familiarity with VoIP systems and protocols such as SIP, RTP, and H.323.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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