Customer Service Executive - Logistics

Are you a dynamic professional with a passion for excellence in client relations? PT Asia Marine Group Indonesia Corp is seeking a detail-oriented Customer Service Executive - Logistics to join our expanding logistics team in Jakarta Selatan. In this pivotal role, you will be the face of our company, ensuring our clients receive the highest level of service and support. PT Asia Marine Group Indonesia Corp is a leading player in the maritime and logistics industry, known for its commitment to innovation and customer satisfaction. As a Customer Service Executive, you will handle a wide range of client interactions, from initial inquiries to post-delivery support, using our state-of-the-art CRM system, Salesforce.

Daily, you will manage client expectations, resolve issues promptly, and ensure seamless communication between our logistics operations and our clients. This role offers a unique opportunity to grow within a dynamic and supportive environment. If you are a problem-solver with a knack for building strong relationships, we invite you to be part of our team and help us continue to set the standard for excellence in logistics.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain client relationships by providing exceptional customer service and support.
• Handle client inquiries, complaints, and requests, ensuring timely and accurate responses.
• Coordinate with logistics teams to ensure smooth and efficient delivery processes.
• Monitor and track client interactions using our CRM system, Salesforce.
• Provide regular updates and reports on client satisfaction and service quality.
• Assist in the development and implementation of customer service strategies and initiatives.
• Stay updated with industry trends and best practices in customer service and logistics.
• Contribute to the continuous improvement of our customer service processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, particularly in the logistics or maritime industry.
• Proven track record of delivering exceptional customer service and resolving client issues effectively.
• Strong communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Proficiency in using CRM systems, particularly Salesforce.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Fluency in both English and Indonesian languages is a plus.

🛠️ Keahlian

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